Refund policy

We want you to love your cape. Please read this policy before you order.

Change of mind

Because our capes are hand beaded and many are one of a kind, we do not accept returns or exchanges for change of mind, sizing preference, event cancellation or an incorrect selection. Please check the description, length and photos carefully, and contact us before ordering if you are unsure.

Damaged, faulty or incorrect items

If your cape arrives damaged, faulty or is not the item you ordered, contact us within 48 hours of delivery with your order number and clear photos of the problem. We will arrange a repair, replacement or refund as appropriate, and we will cover return postage for accepted claims. Please do not send an item back without contacting us first.

Small variations in beadwork, colour and fringe length are a natural part of hand made pieces and are not considered faults.

Your rights

Nothing in this policy limits your rights under the Australian Consumer Law or the consumer laws of your country.

Refunds

Once an accepted return has arrived and been inspected, we will process your refund to the original payment method. Your bank or card provider may take a few business days to show it.